Fast delivery

Free 2-hour delivery within Dubai

(orders placed before 1pm)

10-days return

Return your goods for full refund within 10 days

Customer Service

customercare@alis.ae

+971 58 595 9990

Frequently Asked Questions

Order Cancellations

  • You can cancel your order within 2 hours of having placed the order by emailing customercare@alis.ae

Returns Policy

  • Please request your return here
  • You can return your order within 10 days of receipt providing all items are unused and in original condition with all tags attached.
  • Please NOTE all sale Items can only be returned for STORE CREDIT.
  • No returns on swimwear.
  • Please NOTE that all shipping charges are non-refundable.
  • Please allowed 2 business days for processing of return and up to 15 days for your refund to reach your original payment method.
  • If you paid by Cash on Delivery, you will receive a store credit.

Exchanges

  • Unfortunately we do not offer exchanges. Please return your item and make a new order for the requested items.

Taxes & Duties

  • Prices for all products on the Site are displayed in AED (UAE dirham) by default and are not inclusive of taxes (VAT) as we are currently not VAT registered in the UAE. Once we are, the prices will increase 5% to reflect this change and the prices shown will be inclusive of Tax.

 

Shipping Information

  • We ship orders everyday but Sundays
  • Within Dubai, we offer a free 2-hour delivery service if you purchase before 1pm. Otherwise your order will be delivered Next Day.
  • Rest of the UAE: please allow 1-2 business days for delivery.
  • International Shipping: please allow 2-5 business days for delivery.
  • If applicable, shipping charges will be added upon checkout