These Terms and Conditions set out the legal terms that apply to your use of our Site, www.alis.ae. Please beware that by using www.alis.ae, any services provided, or by placing an order, you confirm that you agree to our Terms and Conditions.

ABOUT US

ALIS is the tradename for the UAE registered company Alis Trading LLC, operating under license number 917910.

UNDERSTANDING OUR TERMS

Alis Terms and Conditions are published in English only. When we refer to ‘we’, ‘us’ or ‘our’, we mean www.alis.ae Where we refer to ‘you’ or ‘your’ we mean you, the person using the Services.

Please be sure to check this page regularly as we may update these Terms when required and when you place an order, you accept the latest version of these Terms. If you do not agree to Alis Terms, you should not use the Site

OUR PRODUCTS

Although we aim to be as accurate as possible when describing items on product descriptions or when presenting items on images, we cannot guarantee that all details are completely error free or that the image accurately reflect the true colours of the items. Should you have any questions regarding an item, we suggest emailing customercare@alis.ae before making your purchase.

Our Partners still remain responsible for the items sold on our website and we will liaise with the relevant Partner on your behalf should an item not meet the highest of standards, on a case-to-case basis.

The products sold are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. Neither we nor our Partners have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.

PRICES

We try to ensure that all prices that appear on our Site are accurate, however there may be cases where errors occur, and such will be handled on a case-to-case basis.

Prices for all products on the Site are displayed in AED (UAE dirham) by default and are inclusive of duties and taxes (VAT) that are applicable in the United Arab Emirates only.

In all other countries, prices displayed duties and taxes will be calculated depending on the country of destination of the items and will be displayed before your order confirmation. All prices and other terms are subject to correction for typographical or clerical errors.

When you purchase using a payment card denominated in a different currency to the ones ALIS handles, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

The destination you ask us to deliver to, the items and services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply, if any.

ORDERS

“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. We will not trade with or provide any services to OFAC and sanctioned countries.

Orders are subject to our acceptance, which we may withhold or refuse in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Furthermore, all products saved in your Shopping Bag are not reserved until your order is accepted and paid for in full. A receipt of all your orders will be acknowledged by email every time you place a new order. Additionally, you will receive confirmation of dispatch once the items are out for delivery. No party other than us or our Delivery Partner(s) have the authority to confirm acceptance of the order on our behalf. 

PAYMENT

To order items on www.alis.ae you must be over 18 years of age. By placing an order, you are promising that all details you provide are true and accurate.

Alis will show you the default currency of the country you are shopping in and you may change this anytime using the drop-down located on the top right side of the Site. We accept payments in AED (dirham), EUR (euro), GBP (pound) and USD (us dollar) through Visa, MasterCard and American Express.

By entering payment details onto www.alis.ae and by placing the order, you warrant that you are duly authorized to pay using those details and are offering to purchase the items, at the price indicated including any delivery fees, taxes, and duties where applicable. All orders are subject to availability and confirmation of the order price.

CASH ON DELIVERY

Cash on Delivery payments are only accepted in Dubai and we only accept payments in the local currency. Please note, only cash payments will be accepted – any other methods of payment, such as personal cheques or store credit, will not be accepted. 

The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made. The delivery person has no authorization to make any changes on the invoice amount or return any items to the shop. 

 Orders paid via Cash On Delivery will be charged AED 15. In case of not accepting the delivery, a charge of AED 15 would still apply and must be paid to the driver of the shipping company.

SALES & DISCOUNTS

Any items sold can only be returned for STORE CREDIT. All sold Sale items are Final.

INTERNATIONAL DELIVERIES

All international deliveries will be handled with our Delivery Partner DHL and will be subject to delivery charges. Your order will be subject to import duties and taxes, which are applied either using DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on your country of destination. Applicable import taxes and duties are calculated at checkout based on the total order item(s) value, after discounts or any promotion where applicable.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.

ORDER CANCELLATIONS

Orders can only be cancelled within 2 hours of the order being made by emailing or calling us, please revert to our Contact Us page. 

REASONS TO TERMINATE THE RETURN POLICY

The Return Policy is valid only if the product bought has not been altered or worn.

INTELLECTUAL PROPERTY RIGHTS

The sale of items hereunder does not convey any express or implied license under any patent, copyright, trademark, or other proprietary rights owned or controlled by us, whether relating to the items sold or otherwise. All rights under any such patent, copyright, trademark or other proprietary rights are expressly reserved. For the avoidance of doubt, ALIS makes no representation of warranty of any kind with respect to the ownership or legitimate usage of any trademarks or tradenames on the Site and expressly disclaims any liability with respect to any alleged infringement of any third-party property rights.

USER GENERATED CONTENT

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant us the right to use any content you provide for its own purposes including republication in any form or media. ALIS reserves the right at its sole discretion not to publish, or to remove (without limitation) any comment including those that it believes may be unlawful, defamatory, racist, or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, or is detrimental to the trademarks, patent, and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. The Site is available to the public and information you consider confidential should not be posted to the Site.

ENTIRE AGREEMENT

You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Site and any purchase by you of any item(s) through the Site, and supersede and govern all prior proposals, agreements, or other communications.